We take your care personally
Effectiveness, communication and understanding are key components in our services. From the moment you become a Prism Medical patient, you will receive the highest quality service and a friendly, caring voice on the other end of the phone. Part of our patient care and commitment is working with your insurance and health care professional, providing you with the fastest and most accurate service available for as little out of pocket expense as possible. You are not just an order to satisfy; you are a person. Often we get to know our patients and their caretakers. We want you to feel comfortable and secure in the knowledge we are providing you with the best care available.
At the bottom of the page is a patient survey, please take time to print, complete and mail back to us, or call us and tell us what you think! Your feedback helps us better serve you. In the meantime, we will be here doing our job. Take a look at our frequently asked questions.
Frequently Asked Questions
Q: I’m having problems getting the supplies I need, what do I do?
A: Contact us right away. One patient is everything. When you contact our facility you have our guarantee that our qualified staff will dedicate their time and energy until your situation is resolved, and communicate with you until then.
Q: I need supplies; what can I expect if I call your facility?
A: What you can expect when you contact us is simple; fast and courteous service! You will receive efficiency and consideration in a friendly and timely manner. You have our guarantee!
Q: I can’t get this product any where; can I get it from you?
A: We do more than sell products, we provide them. We provide dressings not easily available through our competitors. You have our guarantee, if the product is available and covered by your insurance; we either have it or we will get it for you. We have an extensive inventory of supplies especially to assist you with the fastest possible service.
Q: I’m ending home health services or they will be ending soon; what do I do now?
A: We will immediately assist you or your caretaker with home health discharge so that you may continue getting the supplies you need without any interruption. Just give us a call at 888-244-6421 and we will do the rest.
Q: I’ve changed physicians; can I still get my supplies?
A: Yes. Contact us and we will get a new order sent over to your new physician for their signature so that you may continue getting the supplies you need without any interruption. Just give us a call at 888-244-6421 and we will do the rest.
Q: What about my insurance; will they cover the supplies I need?
A: We will exhaust every provision or possibility before we offer product pricing. Discounts available. Our team will work with you to provide a resolution.
Q: Do you have a return policy?
A: Yes. Any unopened and unused package may be shipped back to us within 30 days. Alternative arrangements may be available to you if you cannot afford to pay return shipping fees. If you receive any erroneous supplies and they remain unopened and unused; notify us within 30 days by calling 888-244-6421. We will have them picked up right at your doorstep, free of charge.
Forms
Patient Authorization Form (pdf) – For your convenience we have included a patient authorization and agreement form. This allows us to bill your insurance on your behalf.
Patient Survey Form (pdf) – If you have not completed a patient survey, please feel free to complete the survey and mail it in to our office. Feedback allows us to provide you with the highest quality customer service.
Patient Testimonials
We enjoy sharing some of our patient feedback so you can see what other folks are saying. We look forward to showing yours.
"Nicki is the one I spoke with and she’s great. Very knowledgeable, answered all my questions and set me up to receive supplies. I wish I had known about Prism years ago." J. F. – North Carolina
"They are nice, professional, and understanding staff. They take time to listen to their patients." J. R. – Kentucky
"I cannot add anything except to say that my relationship with your organization would be impossible to improve upon. A rare thing in today’s world." Anonymous
"The best help I have known." M.V. – Oklahoma
"These folks are top notch-professional in every way. They are very knowledgeable and courteous and helpful over the phone. They very definitely give me the feeling that they care about me and want to help me. Also, the shipping to my address is fantastic. I predict that this company will do well and I hope so." R. F. – North Carolina
"Everyone that I have spoke w/ have been awesome. Great bunch of people. Thank you for being so kind." J. B. – Texas
