Clinicians

What makes PRISM different?

Industry-Leading Delivery Time
National distribution network allows next day delivery on most orders received by 4pm, including Saturdays.

Commitment to Patient Care
We want our patients and caretakers to feel comfortable communicating with us. Information is easily accessible to improve their experience with our company. We understand that staying on top of supplies can be overwhelming, so as a part of our services, we call patients/caretakers to check in on them and their supplies.

Easing the Health Care Professional’s Burden
We are committed to exceptional communication with our patients and referral sources. We work directly with clinicians to get product to the patient as quickly as possible. We pride ourselves with flexible shipment sizes and formularies that work for all health plans.

Product Availability
We have an extensive and expanding inventory of products available. No matter what the request, we want your product available as quickly as possible. If one of our partners uses a product that we do not have in stock (generally covered by insurance), whenever possible, we will put it in our inventory. It’s that simple.

Navigating Insurance
Our dedicated staff works daily to develop partnerships with insurances nationwide. We have a team of experts working diligently with the insurance for each patient order that comes into our facility. Our goal for the patient is to have as little out of pocket expense as possible. We believe this benefits everyone, from preventing more traumatic issues for patients to reducing the cost of health care for both patients and insurance companies.

Clinician FAQs

How do I place an order?

You can send your order directly to PRISM via fax, approved EMR (Wound Expert or Intellicure) or email. You can also give us a call and one of our dynamic team members will be happy to assist you with getting the products your patient needs. Please see our wound, ostomy, and urology order forms.

How long will it take for my patient to receive their products?

We provide 24-hour delivery. Our national distribution network allows next day delivery on most orders received by 4pm, including Saturdays.

In what increments can you ship supplies to the patient?

PRISM offers flexible shipment sizes for your patient. Generally, our clinicians choose to ship in 15 or 30 day increments; however, we can ship in 1 to 30 day increments for the products you order.

Do you need a physician’s signature before sending the order?

PRISM can accept your preliminary order without a signature to supply the patient. However, we will need to obtain a signature on a full detailed written order before we can submit a claim. We ask that you sign the order before submitting or follow up by sending us a signed order within five (5) business days of sending the original unsigned order.

What information should be included on the order form in order to process the request?

PRISM may dispense most items of DMEPOS based on a verbal order or preliminary written order from the treating physician. This order must include: a description of the item, the beneficiary’s name, the physician’s name and the start date of the order. We will also need the patient’s demographics, quantity of products and frequency of use. Wound care supplies will require a completed wound assessment, which includes wound measurements, location of the wound(s) and exudate amount(s). Compression garment orders must include leg measurements or the exact size and brand requested. Other products may require more details. If so, a knowledgeable PRISM staff member will follow up with you to complete your order.

Do you have a list of accepted insurances I can provide my patients?

PRISM will accept all orders and coordinate care with you, the patient, and the patient’s insurance company. We are committed to getting your patient what they need to help with the healing process. We have a team of experts dedicated to working with each patient’s insurance provider to maximize benefits and reduce out of pocket expenses.

I am an ordering physician; do I need to have my PECOS registration completed or up to date?

Yes. All physicians prescribing DMEPOS must be PECOS registered. Please click this link for more information about getting your PECOS registration completed or updated.

Who should I call for more information?

You can contact our offices directly at 888-244-6421 or you can contact your local Territory Account Manager. If you are unsure who this may be, give us a call and we can get you in touch with the right person, or schedule your In-service below.