Patients may initiate communications with a provider using e-mail. If this situation occurs, the health care provider can assume (unless the patient has explicitly stated otherwise) that e-mail communications are acceptable to the individual. If the provider feels the patient may not be aware of the possible risks of using unencrypted e-mail, or has concerns about potential liability, the provider can alert the patient of those risks, and let the patient decide whether to continue e-mail communications.

Patients may contact the Joint Commission toll free 800-994-6610, 8:30 a.m. to 5 p.m., Central Time, weekdays or click HERE for more information: This notice is posted in accordance with the Joint Commission’s requirements if concerns or complaints need to be addressed.